Privacy Policy
Last Updated: July 27, 2025
This Privacy Policy describes how Pingless, LLC ("we," "us," or "our"), a Limited Liability Company organized under the laws of New Mexico, collects, uses, and protects information when you use our web development and design services.
About Our Services
Pingless is a web development agency that builds high-performance websites, web applications, and digital experiences. We offer subscription-based services including custom website design, brand development, SEO optimization, and ongoing maintenance through our Entry Level, Growth, and Enterprise plans.
Information We Collect
Information You Provide:
- Name and contact information (email, phone number)
- Company name and business details
- Project requirements and specifications
- Communication preferences
- Billing and invoicing information
Automatically Collected Information:
- Basic website usage data (pages visited, time spent)
- IP address and browser information
- Device and technical information for service delivery
- Log files and server data
- Analytics data through third-party services
Payment Information:
We do not store payment information. All payment processing is handled securely by Stripe. Please review Stripe's privacy policy at https://stripe.com/privacy for details on how they handle your payment data.
How We Use Your Information
Lawful Basis for Processing (GDPR)
We process your personal information based on the following lawful bases:
- Contract Performance: To provide our services and fulfill our contractual obligations
- Legitimate Interests: To improve our services, communicate about projects, and maintain business records
- Consent: For marketing communications and non-essential cookies (where applicable)
- Legal Obligations: To comply with applicable laws and regulations
Specific Uses:
We use your information to:
- Provide and deliver our design and development services
- Communicate about your projects and account status
- Send invoices and process payments
- Improve our services and user experience
- Analyze website usage and performance
- Comply with legal obligations
- Maintain business records and client relationships
Third-Party Services and Information Sharing
We do not sell or rent your personal information. We may share information with the following categories of third-party service providers:
Service Providers:
- Payment Processing: Stripe for secure payment processing
- Analytics: Google Analytics for website usage analysis
- Hosting Services: Web hosting providers for website and application hosting
- Project Management Tools: Software platforms for project collaboration and management
- Communication Tools: Professional communication platforms for client interactions
Other Disclosures:
- Legal Requirements: When required by law, court order, or to protect our rights
- Business Transfers: In connection with any merger, sale, or acquisition of our business
- Consent: When you have given explicit consent for specific sharing
Data Retention
We retain your information for as long as necessary to provide services and fulfill our business obligations. Specific retention periods include:
- Active Client Personal Data: Retained during the service relationship and for 2 years after contract completion
- Project Files and Documentation: Retained for 3 years for potential future reference or legal requirements
- Design Files and Source Code: Retained for 5 years for potential future collaboration
- Financial Records: Retained for 7 years in accordance with business record-keeping requirements
- Communication Records: Retained for 2 years after last contact
Note: We may anonymize or aggregate data for longer periods for analytical purposes, but such data will not identify you personally.
Your Privacy Rights
General Rights:
Depending on your location, you may have the right to:
- Access the personal information we have about you
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw consent for processing
- Object to certain types of processing
- Request data portability
- Lodge a complaint with a supervisory authority
California-Specific Rights (CCPA/CPRA):
If you are a California resident, you have additional rights including:
- Right to Know: Request disclosure of the categories and specific pieces of personal information we collect
- Right to Delete: Request deletion of your personal information (subject to certain exceptions)
- Right to Opt-Out: Opt-out of the sale or sharing of personal information (we do not sell personal information)
- Right to Correct: Request correction of inaccurate personal information
- Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights
- Right to Limit Use: Request limitation of use of sensitive personal information
To exercise these rights, please contact us at privacy@pingless.dev
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Access controls and authentication requirements
- Regular security assessments and updates
- Secure hosting environments
- Employee training on data protection
However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.
Do Not Track (DNT) Disclosure
Our website does not currently respond to Do Not Track (DNT) browser signals. We continue to collect information as described in this privacy policy regardless of DNT settings. If you wish to limit tracking, please use your browser's privacy settings or contact us directly about your preferences.
International Data Transfers
Your information may be processed and stored in the United States and other countries where our service providers operate. By using our services, you consent to the transfer of information to countries that may have different data protection laws than your country of residence. We ensure appropriate safeguards are in place for international transfers in compliance with applicable privacy laws.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. We will notify you of material changes by:
- Posting the updated policy on our website with a new effective date
- Sending email notifications to active clients for significant changes
- Providing notice through our service communications
We encourage you to review this policy periodically for any updates.
State-Specific Compliance
This privacy policy is designed to comply with privacy laws in multiple jurisdictions where we may serve clients, including but not limited to:
- California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
- Virginia Consumer Data Protection Act (VCDPA)
- Colorado Privacy Act (CPA)
- Connecticut Data Privacy Act (CTDPA)
- Other applicable state privacy laws
Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to submit a data subject request, please contact us at:
Email: privacy@pingless.dev
For Data Subject Requests: Please include your full name, contact information, and a detailed description of your request. We will respond to verified requests within the timeframes required by applicable law, typically within 30-45 days.
For California Residents: You may also designate an authorized agent to make requests on your behalf. Authorized agents must provide proof of authorization and verify their identity.